While easyJet customers can claim a refund online, BA customers have to call a helpline and passengers report multiple frustrations trying to get through, with the line frequently cutting off following a recorded message saying to call back at a less busy time. View our online Press Pack. Save. BA has refused to show Which? Kim Norris received a cash refund of £1,099 after taking her case of an unwanted voucher to the airline’s alternative dispute resolution service, CEDR. The voucher is valid for 12 months from the date of issue and gives the flexibility to boost travel anywhere on easyJet's network. The point is that they made it very misleading deliberately, so not a scam as such, just sneaky - they don’t want to hand money back after all, but regardless, it’s in acceptable. The voucher is valid for 12 months from the date of issue and gives you the flexibility to book travel anywhere on our network when you're ready to fly. And if passengers don’t use them by the time they expire, they’ll lose their money. A number of Easyjet’s flight routes have yet to restart, while the airline has pulled out of Southend Airport and dropped a number of routes from Newcastle and Stansted airports. I expect the same refund (a voucher and cash), but I might have to ring because of this. The voucher is valid for 12 months from the date of issue and gives the flexibility to boost travel anywhere on easyJet's network. It says the form clearly states it is for a voucher. they received vouchers for cancelled flights when they thought they’d applied for refunds. Reply to: Easyjet covid refund voucher. Easyjet continues to cancel flights on roughly a seven-day rolling basis given the government's advice is for people not to leave the UK due to the coronavirus crisis. If your flight has been cancelled you can transfer for free onto any other easyJet flight within Europe up until May 2021. 22. BA passengers have told Which? Some passengers willingly accepted vouchers, believing they were helping the airlines, but others claim they weren’t told they were entitled to cash refunds, or were issued with vouchers they didn’t want. However, this is only guidance, not a legal requirement. Thank you for contacting us and for submitting a refund request. easyJet holidays home; Protection Promise; Refund Guarantee; Best Price Guarantee; Take your time; Freedom to change; Keep your deposit; 23kg bag included; Transfers included on beach holidays; £60pp deposits & ATOL protected Bertie Helper. The voucher covers … Customers of easyJet who no longer wish to travel because of COVID-19 are furious after unwittingly giving up their legal right to a refund. The only thing with my booking is that it was paid half with a voucher and half with money. EasyJet offers three refund options to customers for cancelled flights – how to claim Get a cash refund. EasyJet also removed the refund option from its website and insists consumers redeem vouchers through the same channel used to request them. If you want a cash refund from easyJet, you need to complete its online claims form. Greene King to reopen 442 pub gardens from April 12 - see the full list, How to claim £50 bike repair voucher as government releases 150,000 more today, Which John Lewis stores are closing? Here's whether you can claim compensation. Will COVID-19 vaccine passports kick-start travel again? You can understand more and change your cookies preferences here. 2 posts. When I received my voucher I noticed that it was for £16 less than I had paid. 3. The voucher can be used on easyJet.com or the easyJet mobile app using the same easyJet … The carrier covers a network of over 1,000 routes in more than 30 countries through its affiliate airlines. CEDR found that when BA issued the voucher, it was unlikely that Kim had voluntarily consented to accept it. While Ryanair says its vouchers can be refunded at any time,  BA and easyJet insist that once issued, their vouchers cannot be exchanged for cash. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. British Airways and easyJet refusing refunds on vouchers EU guidance says airlines should automatically refund any unused voucher 14 days after it expires BA has extended the validity of its vouchers so they can be used any time up to April 2022. Other customers say they received vouchers after clicking a link sent in an email from BA to inform them their flights were cancelled. Read our community guidelines. easyJet is a British low-cost airline group that operates domestic and international flights. Just last week the low-cost airline revealed 9million customers had been affected by a "highly sophisticated" data breach. British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. Posts: 113 Threads: 7 Joined: Nov 2018 Reputation: 301 #1. It follows the airline being slammed by passengers who said they'd had to battle the budget carrier for a refund. Preview. Request a refund. BA acknowledged that Kim had asked twice for a refund, by phone and by email. Just managed to get through to EasyJet Customer Services on the phone to request a refund for our cancelled flights of April 16th/May 6th. We don’t want/need to travel now and the flights are valued at £785. Some passengers willingly accepted vouchers in place of cash refunds when their flights were cancelled because of coronavirus, believing they were helping the airlines. The email doesn't have any information, just this tracking link that asks you to ring Customer Services. As I fly with EasyJet regularly I thought I would request a voucher as opposed to a refund. If you feel you were misled into accepting a voucher, or you were issued a voucher you never requested and the airline refuses to reimburse you, the CAA says you should seek redress via the approved Alternative Dispute Resolution (ADR) for your airline – BA uses CEDR, easyJet uses CDRL. The airline is emailing flyers to ask if they would like to exchange their upcoming flight for credit. She said: "We wanted to support easyJet… In this scenario, you won’t be charged a change fee or fare difference. Loveholidays have been useless with my refund, but I did get the hotel part back after a criminal amount of effort. EasyJet has also implement slightly different rules for those with a package holiday booking - see its website for more information on this. Air Travel forums . Vouchers should take three to four working days to be emailed to you but be warned they'll come as two separate vouchers, which you can't use on the same booking online. Qatar Air Business class 04:59; Daughter lost her passport 04:58; Qatar with toddler. 3. To see all content on The Sun, please use the Site Map. Some passengers who have been issued with vouchers they didn’t want have been successful in getting a refund instead. Opt for a credit voucher and you'll get a full refund in the form of a voucher to use on future flights that will be eligible for one year. My first refund was like that, the email said 60 days I think, but it's not like that anymore. BA said that Kim applied for a voucher via its website, but it only provided CEDR a screenshot of the type of form it says she filled out, not her specific form. She and her 83-year-old husband no longer plan to travel so they can’t make use of the vouchers. We are doing our best to process refund requests in the shortest possible time. Claim a voucher and goodwill credit. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Comments are subject to our community guidelines, which can be viewed, EasyJet passengers whose flights have been cancelled have three refund options, EasyJet announces new safety measures that will be introduced as small number of flights resume, Independent Press Standards Organisation (IPSO). 18-04-2020, 11:58 AM . Received easyjet vouchers due to virus disruption (canceled flights) and my vouchers do not work , Ive tried contacting EASYJET customer services with over an hour on the phone, Reply. Re: EasyJet vouchers . can reveal. The link had taken them to the BA website, where they then clicked on the Refund option. The second exception is a temporary one. This means you can transfer onto flights to easyJet's most popular destinations during peak periods, free of charge, such as Malaga in September, skiing in half-term or visiting German Christmas markets. EasyJet plans to operate less than 40% of its full schedule this winter, but it will only refund vouchers – which are valid for a year – for cancelled flights from Southend, Newcastle and Stansted after deciding to close these bases. Its fleet has been grounded since March with staff asked to take unpaid leave for up to three months - although it is planning to restart some flights again from June with new coronavirus safety measures in place. Jackie Harbridge says when she called BA to request a refund a recorded message directed her to Manage My Booking on BA’s website, but when she clicked on the Refund button, she says, she received a voucher for £2,118 for the flights to San Francisco. When she eventually got to speak to an agent she was told that since she had requested vouchers the decision could not be reversed. EasyJet are now saying I can’t request a refund as they’ve issued me with a flight voucher. Passengers can request a refund. who have said they will investigate this and even asked me to forward the 2 emails I received confirming they were processing my refund request! Get notified by e-mail when a reply is posted. Meanwhile, those whose flights have yet to be cancelled should either hang tight for the flight to be cancelled or to go ahead, or easyJet is allowing customers to switch flights at any time, as many times as they like without being charged any admin fees - you will, however, have to pay any price difference. How long will I need to wait for my money? But those with a booking may be able to get their money back if their flight's been cancelled and they booked directly with easyJet or via its Worldwide service. You will receive a confirmation email to let you know we have received your refund … The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. BA denies its claims process is misleading, saying that it has issued more than 2.5 million cash refunds. Opting to "support easyJet" instead of requesting their money back, they rebooked the same flights in May 2020 using the vouchers. Answer 11 of 17: Hello all, I had flights cancelled from the 31st March of this year with EasyJet via a Loveholidays package. You do not need to travel before the expiry date, you can book onto any flights that are on sale at the time you redeem your voucher. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. When The Sun checked, we weren't shown the price of the alternative flight meaning you could just as easily plump for a cheaper journey than the one you paid for. Report inappropriate content . Other vouchers will only be refunded in ‘exceptional circumstances as a gesture of goodwill’, such as if a school trip could no longer go ahead, it said. Even in light of the relaxed waivers, when you make a voluntary change to your flight, the carrier keeps your money either stored in your existing ticket or in a voucher. Jackie says that when she called the helpline to request a refund in July, a recorded message directed her to the Manage My Booking section of the BA website, which led to her receiving a voucher instead. Why won't our email refund voucher work when we try to book new flights? the specific form it says Jackie filled out. May. As one of the most popular choices among travelers on a budget, easyJet carries about 68.6 million passengers a year. EASYJET customers whose flights have been cancelled have been offered not one, but three different options to get their money back. Air Travel forums . All forums . EasyJet refund or voucher. Easyjet Holidays has launched a new 'Protection Promise', which lets customers who decide not to travel for any reason up to four weeks before departure get a full cash refund, aside from their deposit which will be returned to them as a credit voucher. The European Commission issued guidance in May recommending that airlines automatically refund any unused vouchers 14 days after they expire.
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