This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Just wanted to see if there is anyone else here who bought tickets to the Australia v India Cricket Test at the Gabba before the lockdown weekend struck and all tickets were cancelled and reissued in a more COVID safe manner is still waiting on a refund? Patrons who purchased tickets in an Agency using cash or EFTPOS will receive a full refund to a bank account. It has the number on the ticketek wesite. We will also happily collate any specific event or venue feedback and provide to the promoter and/or venue for you. I understand you are busy but surely this shouldn’t take over 6 weeks. As a result of the COVID-19 pandemic Ticketek sales outlets around the country are closed until further notice. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? You do not need to contact us. © Ticketek Pty Ltd (ABN 92 010 129 110). Request an accessible seating booking including organising companion card tickets. Tickets purchased by credit or debit card will be refunded in full including ticket insurance premium and refundable ticket purchase, if relevant, and … Contact Us If you have a question about a ticket you have already purchased, please complete & submit the online form below. Remember some tickets may have their delivery delayed, check out Ticket Delivery - Live Updates.To enquire about exchanging your tickets to a different date or venue, please complete the Refund, Exchange & Payment Enquiry form. All you need to do is fill out this Ticketmaster Refunds form and we’ll have that sorted for you. If you are unable to update your account details online, then please email online@ticketek.co.nz with the details of the event you purchased, and your updated bank details. AFL ticket agency Ticketek will refund the handling and service fee to AFL, Adelaide and Sydney members after long delays on Tuesday morning. How long will it take for my tickets to arrive by mail? Tickets purchased online by credit or debit card will be refunded in full (including ticket insurance premium, if relevant). How is possible to get refunds for rescheduled shows??? Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances, so incorrect purchases or a change in your ability to attend the event will not be approved. If an event is cancelled, rescheduled or significantly relocated by the Seller, to the fullest extent permitted by law all liability is limited to the amount for which the … We are doing our best to respond to the impact COVID-19 continues to have on the live entertainment industry. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. For refund requests, exchange of date/venue or seating requests, refundable ticket enquiries or enquiries regarding Ticketek charges. To enquire about adding tickets to a current booking, please complete the General Enquiry form. Please review that … I am at the event and have an issue with my seat, what should I do? Proof of purchase may be required for any refund or exchange. When you successfully submit a request, you will receive a unique reference number that lets you know we have it. Ticketek Refund. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. I ordered an extra item with my ticket purchase, how do I receive this? All rights reserved. Even if you don't receive this information, you will still receive a refund. Not all tickets are applicable to sell on Ticketek Marketplace. Sell tickets directly from your Ticketek Account. Anonymous. Where can I send a media inquiry? Any supporting documentation (medical certificate etc). Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances. All rights reserved. If your event has been cancelled, we will always email you with all the information you need. Ticketmaster Help; Refunds and Exchanges Whether you’re looking to take advantage of our 24-hour fan guarantee refund & exchange programme or check out our other refund & exchange policies this is the place to check. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. If you have purchased a ticket for a Round 2 game, you should expect to receive an email communication from Ticketek in the coming hours. Please provide your bank account details to us here. If the credit card you used to purchase has expired, please make a note of this in the email so a Ticketek representative can contact you for new details. Please be patient with us, we will reply as quickly as we can. "For all Muslim community attendees, ticketing has been arranged separately and they have not needed to go through the Ticketek … Please can you sort this out immediately. Complete the form and the team will call you to discuss options. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. If you are unable to attend your event you may wish to check out Ticketek Marketplace to list your tickets for resale. Submission does not infer approval and we are unable to guarantee your request will be successful. I haven't received my SMS or print at home ticket yet, can I get a copy? Generally, incorrect purchases or a change in your ability to attend the event will not be approved. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Visit the event page on the Ticketek website for event specific information. Our Contact Centre remains open weekdays between 9am and 4pm. Details on our Fan Guarantee, refunds, and exchanges. Please note Ticketek acts as a ticketing agent and takes direction from venues and promoters. Contact-How do I contact Ticketek? If we don't have an up to date email address for you, don't worry! After considering the above, if you would still like to submit a request for a refund or exchange you must provide the following details for your request to be reviewed: Ticketek, I requested a refund from you 6 weeks ago. Ticket Delivery Information - Live Updates. "They can email remembrance@ccc.govt.nz to request a refund. All refunds for cancelled or rescheduled events are managed by Ticketek. Refunds & Exchanges Follow New articles New articles and comments. It is absolutely appalling that you hold on … Source(s): https://shrink.im/a0q3O. Buy guaranteed tickets for sold out events at a fair price. After considering the above, if you would still like to submit a request for a refund or exchange please submit a request here. Please provide as much information as accurately as possible when completing the form to ensure we can respond as quickly as possible. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Patrons should allow up to 20 days for Australian events, or 30 days for the New Zealand event, for the refund to appear in their account once a … REFUND OPTIONS: All Showbiz Christchurch tickets which have been purchased through Ticketek New Zealand (excluding ‘comps’ or tickets which have not been paid for) have the option of a refund. Version 5.22 B27 R0 Requesting a Refund – You must go to https://refunds.refundprotect.co and fill in and submit the Refund Application Form as soon as possible after becoming aware of circumstances that may lead You to request a refund but no more than 60 days after the Booked Event. We will get back to you as quickly as possible, if you don't hear back from us prior to your event you may wish to make other arrangements. Changed or Postponed Events. If you have added refundable tickets to your order you can read more information here. Ticketek Agencies; Ticketek Singapore will not be responsible if you encounter any loss in internet connection during the payment process. For the best answers, search on this site https://shorturl.im/ax4dX. Refunds are only available when an event has been cancelled or rescheduled, or where required by Australian Consumer Law.You can view our Terms and Conditions here.. The good news is we know it happens, so under our Fan Guarantee we’ll refund you within 24 hours of purchase, no questions asked, subject to terms and conditions. Fans wishing to seek a refund can do so here for the affected Australian events or by contacting online@ticketek.co.nz for the New Zealand round. For current ticket holders who are unable to attend their rescheduled show, refunds are also available. My request number is 619552 Ticketek Agencies. For refund enquiries please either phone 0800 842 538 (04 384 3840 from mobiles) or email us here where a member of the team will be able to assist. Are you an event organiser or venue who would like to work with Ticketek? Check our Frequently Asked Questions to see if the answer is available online. "The refund policy is the same whether we have coronavirus or not: people will get a refund in the event a show is cancelled," a spokesperson for the Melbo… I put the booking through with an old address, how do I update it? For assistance with completing a new online purchase including password enquiries and if you are unable to complete an online booking. I read something about if the eenie meenie package contents haven't arrived two weeks prior to the show, you should contact them. Speaking in general terms as the crisis continued to unfold, NSW Fair Trading commissioner Rose Webb told the ABC, "if an event organiser has decided to cancel, whatever the circumstance is, you still haven't got what you paid for – so you're still entitled to a refund". Safe, Fast and Verified Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Once you have this reference number, please do not submit multiple forms, it will only slow the team down. Pages are updated as more information is received. Are you an event organiser or venue who would like to work with Ticketek? For queries regarding specific event information, ticket delivery, adding/removing tickets to or updating the contact details on an existing booking. Ticketek you make it impossible to contact you and you don't reply to emails. Ticketek Australia; Events Cancellation & Changes Events Cancellation & Changes. Can I change my tickets? Ticketholders wanting a refund should submit a request to online@ticketek.co.nz by 31 March 2021. What is Ticketek's refund & exchange policy? This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek.
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