You can search for cheap flights and airline tickets to over 1000 international and domestic destinations. Aviation. Captain de Crespigny simply said, “okay.". He managed the risks by making sure they didn’t rush and that they triple-checked all calculations. Qantas has the well-deserved reputation of being the safest airline in the world – it is the oldest continually operating commercial airline globally and no passenger on a Qantas jet aircraft has ever been killed as a result of an incident. They had lost all ability to transfer fuel between the eleven different tanks creating dangerous imbalances that became worse with time. The second officer visited the cabin to investigate the damage and to communicate with the Customer Service Manager, Michael von Reth. This is not standard operating procedure but was a master stroke on his part. At one point in the crisis he re-set the flight deck team to focus on what systems were working rather being focussed on the endless alarms and lists of things that had failed. Other 747 crashes On this particular flight, Captain de Crespigny was being checked by another senior pilot who was himself being trained as a checking captain. The job is to provide a great experience for customers [passengers], not fulfill the role technically [fly the plane safely]. This meant that there were five on the flight deck instead of the normal three – the Second Officer (Mark Johnson), First Officer (Co-Pilot Matt Hicks) and three captains – but all had no doubt that there was only one person in command. Photo credit: Main picture from cover to ATSB report. Qantas Wikipedia Page The leader trusted his team to perform every standard operating procedure and delegated task. The QF32 incident occurred in November 4th, 2010. Passengers described hearing a … Everyone on the flight deck and the cabin crew had trained for just this emergency and they instinctively knew what to do. He answered every possible question in multiple passenger lounges for over two hours. The crew descended to about 10,000 feet above sea level and successfully diverted to Manila. Follow the QF32 community blog here. Multiple failures had severely degraded the already leaking fuel system. There are many electrical wiring looms within the A380 for inbuilt redundancy but it was incredibly unlucky, and potentially fatal, for two primary looms to be taken out at the same time. The Australian Transport Safety Bureau (ATSB) has released two interim reports about this accident, the first in March 2009 and the second in November 2009. All pilots are hired to become captains and this means that they only hire the best. Avoid complacency and don’t make assumptions. Link to my full white paper: Everyone Represents the Brand - How to Create a Customer Centric Culture. There is much to learn from the culture he imbues on any flight he commands. Fatal Events for Airlines from the Asia-Pacific Region I’ve been on this flight a number of times but not on this occasion. With less than a 3% margin for error in landing airspeed to pull-up on the available runway they managed an incredibly difficult landing. The damaged engine is dangerously hot. No-one had been injured but the Twitter-sphere and Internet were abuzz. It was the only time in the entire flight that there was any discord – teamwork in action. Rather than leave it to PR and customer service people, he took charge and when every passenger was safely in the terminal he went and spoke to them saying: “When you fly Qantas you’re flying with a premium airline and you have every right to expect more. Initial ATSB Report (PDF) In August 2008, the Civil Aviation Safety Authority of Australia conducted a review of Qantas safety and found no system-wide safety issues, but did recommend an audit of the airline's maintenance practices, including a full maintenance audit of one aircraft from three of the models flown by Qantas, the 737-400, 747-400, and 767-300. The First Officer, Matt Hicks, dealt with well over one hundred alarms and checklists while Captain de Crespigny concentrated on flying the aircraft, monitoring his First Officer, keeping his situation awareness, weighing his options and laying strategies to complete the flight. They were flying safely and just had to figure out how to mitigate the extensive failures and to get down safely at Changi Airport back in Singapore. He prepared everyone for the media circus that would ensue and stayed in the lounge with passengers until there were no more questions – eventually he was standing on his own. Two Qantas planes came “very close” to a mid-air collision, coming within 152m vertically and 796m laterally of each other, a report has found. First ATSB Interim Accident Investigation Update (PDF) Book flights with Qantas from Asia. They were in stable level flight and they did not have all the information about what was wrong… leave everything as it is. Audio: Initial Report on 25 July 2008 | Update 27 July 2008 25 July 2008; Qantas 747-400; Flight 30; VH-OJK; near Manila, Philippines: The wings are filled with tonnes of highly flammable jet fuel. This website uses cookies to improve service and provide tailored ads. Despite all the damage caused by the Rolls-Royce engine explosion, and despite the potential problems with having too many cooks on the flight deck, Captain de Crespigny maintained a calm atmosphere where everyone knew and performed their roles. He also quietly prepared for a glide landing (Armstrong Spiral) in the event that all engines failed. Everyone Represents the Brand - How to Create a Customer Centric Culture. But exploding shrapnel had penetrated the underbelly, slicing through both of the two main electrical trunk lines – the backbone of the aircraft’s central nervous system. Jul 10, 2015 - Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Fly Fly Flight status Find departure and arrival … For more videos, visit the AirSafe.com YouTube channel. Miraculously, no passengers were injured and, due to the low altitude, the passenger cabin was not compromised by decompression. LinkedIn recommends the new browser from Microsoft. You can change your cookie choices and withdraw your consent in your settings at any time. Passengers heard several loud ‘bangs’ and could see obvious wing punctures and the fuel vapour trail, but there was far more damage than the eye could see. Air crash investigation Confidential Pilot Error Qantas Flight 72 Black Box A Wing and a prayer Aloha Flight 243 United Flight 232 Air Crash Investigation TV series dramatizes recent and historic airline and aircraft incidents and crashes. Select Accept cookies to consent to this use or Manage preferences to make your cookie choices. Shrapnel flew out at supersonic speed crippling control systems running along the Q380’s left wing leading edge, peppering the fuselage, invading the underbelly, puncturing two wing fuel tanks in at least ten locations and wreaking havoc with 21 of the 22 aircraft’s systems. “No!” they all said in unison. Jet aviation fuel is kerosene, not petrol, and it burns with low thermal properties. Qantas Flight 30 Accident Wikipedia Page. Delivered in September 2008, the aircraft had four Trent 972 engines manufactured by Rolls-Royce. asdcannal. After reading the book QF32 and also after interviewing him for several hours, I formed the view that Captain de Crespigny embodies the following philosophies to which every leader should aspire: The Qantas A380, Nancy-Bird Walton, which was operating as QF32 on November 4th, 2010 is now back in the air after what was reportedly the longest and most expensive aircraft repair in aviation history. December 18, 2015. As we discussed the incident, it became very apparent to me that Richard is not only a talented and seasoned pilot, in both military and commercial aviation, but also an exceptional leader. Buy and read Richard’s book, QF32, here. 39:00. But before both of these, in late 2012 I was fortunate enough to interview Captain Richard de Crespigny in his home. In the days, months and years that followed he neutralized sensationalist media and highlighted that the safety and training culture within Qantas combined with the safety and robustness of the Airbus A380 were the reasons why the incident ended without loss of life. But right now I want you to write down this number – it’s my personal mobile phone and I want you to call me if you think Qantas is not looking after you or if you think that Qantas does not care.” Then he explained what had happened, why, what would happen next and disclosed everything he knew. The cylinder had impacted the door frame, door handle and overhead panelling, before presumably falling to the cabin floor and exiting the aircraft through the ruptured fuselage.
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